Coronavirus update

Coronavirus (COVID-19) update

19/03/20
Many of you may have questions how the coronavirus (COVID-19) outbreak will impact on your current or future holidays with us.
The safety of our guests is always our top priority and we are closely and continuously monitoring the coronavirus situation. Our sources of information are the websites of the UK Government's Foreign & Commonwealth Office Travel Advice https://www.gov.uk/foreign-travel-advice, Centers for Disease Control (CDC), World Health Organization (WHO), and our local partners.

If the relevant authorities advise against all non-essential travel to your holiday destination and the trip is due to depart within 28 days of this advice, then the tour will be cancelled and you will be offered a transfer to another Ecotours Wildlife Holidays tour or a full refund of all monies paid to us.

Decisions about when to cancel are made on a rolling basis, as the advice can change at any time. In general, we will not cancel a tour more than 6 weeks before the date of travel – in practice, this means we will look to take a decision about a particular tour between 28 and 42 days prior to departure. Clearly, there may be exceptions to this depending on circumstances (e.g. the nature of the travel advice for a specific destination or other factors).

Hungary and most Eastern European countries are currently closed down to foreign travellers and we will be contacting guests on upcoming tours as soon as possible to discuss alternative arrangements.

If there is no advice against travel to your destination, and flights and associated services are currently functioning as usual then, for the time being at least, it is our intention to operate those tours as planned. However, please be assured that we will be keeping all tours under review and we won't operate any trips if it is unsafe to do so.

You are free to make the choice to cancel, but in that case normal cancellation charges will apply. It is highly unlikely that you will be able to claim any cancellation charge on your insurance as there isn’t normally cover for disinclination to travel, but you should check the terms of your policy.

If your GP has advised that you do not travel, and provided you with official documentation to confirm this, then you will need to check the terms of your travel insurance policy to see if you can claim any cancellation charge back.

As the situation is constantly changing, please visit these websites for further information, practical advice and guidance. We will also keep you updated regularly.

https://www.gov.uk/government/organisations/foreign-commonwealth-office
https://www.nhs.uk/conditions/coronavirus-covid-19/advice-for-travellers/
Centers for Disease Control (CDC)
World Health Organization (WHO)
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