Birding holidays

Privacy Policy

The Privacy Policy sets out what information we collect, how we collect it, and what we do with it, and should be read in conjunction with our Terms and Conditions. In all your dealings with us you must ensure that others you represent are aware of the content of these policies and terms, and consent to your acting on their behalf.

If you have previously consented to us using your personal data for direct marketing purposes, you may change your mind at any time and ask to be removed from our mailing list. Please phone, email or write to us to let us know.

If you no longer wish to receive our newsletters you may click the ‘Unsubscribe’ link at the foot of every newsletter we send you.
You are entitled to see the personal information held about you under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). If you wish to do this, please contact us.

If at any time you would like to correct or update the personal information we hold about you, please contact us.

By using our services or providing your personal data to us, you expressly consent to the collection, use and transfer of that personal data by us or on our behalf as set out in this Privacy Policy. You still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes.

We hope the following sections will answer any questions you have, but if not please do get in touch with us.

Information About Us

We are a limited company registered in England and Wales under company number 7530514, and our registered address is at 69 Abbey Road, Bourne, Lincolnshire Pe109EN. The best way to contact us is by email at info@ecotourswildlife.co.uk.

What Information We Collect

We collect information such as your name, contact details, passport details, travel preferences and special needs/dietary requirements that you supply us or is supplied to us, about you and other persons on your booking.We may also keep a record of: the date that you contacted us and how you first found us, booking-related emails and correspondence, tour feedback forms, and details of any previous bookings with us.

How We Collect Your Information

We collect your information when you request from us more details about our holidays, contact us by email or phone (and vice versa), make a booking, use our website, connect with us via social media and any other interaction we have with you. We will update your information whenever we can to keep it current, accurate and complete.

What We Use Your Information For

Supply Of Services And Fulfilment Of Contract

By dealing with us, you are giving your consent to this use, which may include the transfer and disclosure of your personal data both within the UK and/or overseas for our ordinary business purposes.
Examples of the kind of trusted third parties we work with include:

To be able to supply you with our services, including your holiday, security, incident/accident management, etc., we may disclose and process your information outside the UK/EEA. In order for you to travel abroad, it may be obligatory to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which are deemed as appropriate. Most countries will only permit travel if you provide your advance passenger information (passport details), although these requirements may differ depending on your destination and you are advised to check.

Information (such as health) may be viewed as “sensitive personal data”. We may collect it to provide you with our services, cater to your requirements or act in your interest, and we are only willing to accept sensitive personal data on the provision that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to exchange relevant information and sensitive personal data with us in situations where we/they need to act on your behalf or in the interest of passengers or in an emergency.

We may collect and process your information for the purposes listed below and disclose the same to companies and service providers who act as “data processors” on our behalf, or to credit and fraud agencies (some of whom are located outside the UK/EEA). These purposes include service, customer care, operation and efficiencies, product innovation, administration, business management, risk assessment/management, security, fraud and crime prevention/detection, social media, reviews, advertising and marketing, research and analysis, activities and trends, profiling customer purchasing preferences, credit checking and debt collection, dispute resolution/litigation.

Outside the European Economic Area (EEA), data protection controls may not be as strong as the legal requirements in this country, although we will take every effort to ensure your information is handled appropriately as much as possible.

IT companies who support our website, electronic mailings and other business systems may have access to personal information if needed to perform functions necessary to maintain our business, but will only be permitted by us to use such personal information for the purpose of performing that function (which may include one to which you have expressly given your consent) and not for any other purpose.

If you do not agree to our use of your information as described above, we cannot accept your booking.

Marketing Material

Using your information, on the condition that you have provided us with your consent to do so, we may contact you with or make available to you information about new products, services or forthcoming events. We may send you our email newsletters, including tour news, new tours, special offers or other information which we think may be of interest to you. We may tailor the information you receive or see; this will mean we can make available to you more personalised and pertinent communications. We may use technologies and work with business partners to achieve this.
We will always give you the opportunity to opt out of receiving brochures and newsletters, and you will always be able to unsubscribe from our each of our marketing emails (see ‘Your Rights’ below).

What We Will Never Use Your Information For

Please be assured that we will never share, sell or distribute your personal data to any third parties except where a booking has been made with us and we have your consent (see following), or we are required by law to do so.

We will never collect or store any financial information such as your bank account or payment card details on our database.

How Long Do We Keep Your Data

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected or the law requires.

We usually keep any general email correspondence with you for a period of five years, then delete it.

Google Analytics And Cookies

We use Google Analytics to track how many visitors visit this website and which pages are visited the most. Google Analytics uses cookies in order to achieve this. Google Analytics does not collect or monitor any personal information about the visitor. We are not able to see who visited the website. By using our website, you consent to the use of cookies, buy if you would prefer that your visit to the website was not tracked, you can disable cookies within your browser. Disabling cookies will not affect your experience of the Ecotours Wildlife Holidays website in any way, however, please be aware it may reduce the quality of your experience on other websites.
Our website contains links to third party websites not controlled or owned by us. For example, reference sites or services websites. It is your responsibility to check the status of these sites before using them.

Your Rights

Please let us know in writing if you like to see the personal data we hold about you, as you are entitled to a copy of this information and to correct any inaccuracies. We will supply this information within a maximum of 30 days of receiving your request.
You have the right to ask not to receive direct marketing material from us, and as soon as properly notified by you, we will take steps to stop using your information in this way. You will also be able to remove yourself from our emailing list by clicking on the “Unsubscribe” link at the bottom of all marketing emails.
You also have the “Right to be Forgotten”, and as soon as properly notified by you, we will remove all your information from our records.

Security Statement

We have taken all reasonable steps and have in place appropriate security measures to protect your information. This site is hosted on a server in the UK and any personal data retained by us with your consent will be processed in accordance with the Data Protection Act 2018.

Links

Our website contains links to certain other websites. We are not responsible for the privacy policies, practices or content of these websites and the privacy policy of that other company will apply instead of ours. We advise you to read the privacy policies of each website you visit which collects personal data.

Changes To This Policy

Any changes to this Policy will be either posted on our website and/or made available on request.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@naturetrek.co.uk. For more information about data production, including any complaints, please refer to the Information Commissioner’s Office: www.ico.org.uk

Last updated 24 May 2018